PERSONAL DATA PROCESSING
CACAO GLAMPING BY GALAPAGOS CENTER
At Cacao Glamping, your privacy is as important as the travel experience we design for you; we respect and protect the privacy of our clients, suppliers, collaborators, and visitors to our website.
Our commitment is to process your personal data in a transparent, responsible, and secure manner, complying with the Organic Law on Personal Data Protection of Ecuador (Ley Orgánica de Protección de Datos Personales del Ecuador – LOPDP) and other applicable regulations.
By using our services, making a reservation, or communicating with us through our official channels, you accept the processing of your personal data in accordance with this Privacy Policy, in the cases and under the conditions permitted by the applicable regulations.
WHO ARE WE?
Cacao Glamping is an accommodation and experience establishment located in Cotundo, Napo Province, Ecuador, which offers lodging, nature, gastronomy, and activities related to the natural and cultural environment of the region.
OUR SERVICES INCLUDE:
Among the services we may offer are:
- Accommodation at Cacao Glamping.
- Management and confirmation of reservations.
- Experiences related to cacao and nature.
- Touristic activities and experiences.
- Food and gastronomy services.
- Transportation and coordination of complementary services, when requested.
- Guest service and assistance.
- Other services and experiences available at Cacao Glamping.
This Policy applies to our guests, clients, suppliers, collaborators, and users of our digital channels.
WHAT INFORMATION DO WE COLLECT?
Depending on the requested service, we may collect the necessary information to manage your reservation, provide our services, and address your requests.
| TYPE OF INFORMATION | EXAMPLES |
|---|
| Identification Data | First and last names; identification document or passport; nationality; date of birth, when necessary; address; email; phone number. |
| Reservation Information | Arrival and departure dates; number of guests; accommodation type; reservation-related information; accommodation preferences; special requests. |
| Dietary and Health Information (only when applicable) | Allergies; dietary restrictions; special needs; reduced mobility, or other relevant information for the proper provision of the service. |
| Financial Information | Information necessary for billing, payments, deposits, refunds, and other processes related to contracting the service. |
All collected information will be proportional and relevant to the requested service and the purposes described in this Policy.
WHAT DO WE USE YOUR DATA FOR?
We use your information solely for the corresponding purposes, including:
- Managing and confirming reservations.
- Organizing your stay.
- Coordinating contracted services and experiences.
- Managing special requests.
- Addressing dietary preferences or particular needs when necessary to provide the service.
- Managing payments, billing, and refunds.
- Providing attention and assistance to the guest.
- Communicating with you regarding your reservation or stay.
- Improving our services and our guests’ experience.
- Complying with applicable legal and administrative obligations.
- Sending commercial information, promotions, or updates only when an appropriate legal basis or corresponding consent exists, when required.
We will not use your personal data for purposes incompatible with those for which they were collected, unless a legal basis allows it or the corresponding consent is obtained when necessary.
WITH WHOM DO WE SHARE THE INFORMATION?
We may share only the necessary and relevant information with third parties when required to provide the contracted services, comply with legal obligations, or properly manage the relationship with our guests.
These third parties may include:
- Accommodation and complementary service providers, when applicable.
- Food and gastronomy providers.
- Transportation providers.
- Tour operators or experience providers.
- Reservation management platforms or providers.
- Payment gateways or service providers.
- Technological providers necessary for the operation of our digital channels.
- Competent authorities when a legal obligation exists.
Under no circumstances will we sell or market your personal data.
DATA RETENTION
We will retain your personal data only for the time necessary to:
- Provide the contracted services.
- Manage and maintain the relationship with our guests and clients.
- Comply with legal, tax, and accounting obligations.
- Manage payments, billing, and potential refunds.
- Address inquiries, requests, or potential claims.
- Comply with other applicable legal obligations.
Once the purpose for which they were collected has been fulfilled, and when no legal obligation requires their retention, the data will be deleted, anonymized, or processed according to applicable procedures.
RIGHTS OF THE DATA SUBJECT
In accordance with applicable regulations, you may exercise the corresponding rights regarding your personal data, including:
- Access to your personal data.
- Rectification or updating.
- Erasure or deletion when applicable.
- Objection to processing when applicable.
- Portability, when corresponding.
- Revocation of consent when the processing is based on said consent.
Requests may be made free of charge through our official channels, using the contact details indicated in this Policy and in accordance with the procedures and requirements established by applicable regulations.
INFORMATION SECURITY
Cacao Glamping implements reasonable technical, administrative, and organizational measures intended to protect personal data against:
- Unauthorized access.
- Loss.
- Alteration.
- Destruction.
- Improper disclosure.
- Unauthorized processing.
Our staff and authorized providers who have access to personal information must maintain the corresponding confidentiality commitments.
PRIVACY OF MINORS
The personal data of minors will be processed only when necessary for the provision of services and in accordance with the conditions established by applicable regulations.
When applicable, the information shall be provided and managed by their parents, legal representatives, or persons authorized to do so.
WEBSITE & COOKIES
Our website, chocolodge.com, may collect certain technical information through cookies and similar technologies for purposes such as:
- Improving navigation.
- Obtaining usage statistics.
- Optimizing user experience.
- Facilitating certain website functionalities.
- Understanding how visitors use the website.
When applicable, the user may accept, reject, or configure their cookie preferences according to the options available on the website and applicable regulations.
UPDATES TO THIS POLICY
Cacao Glamping may update this Privacy Policy when changes occur in:
- Applicable legislation.
- Our services.
- Our internal processes.
- The operation of our website or digital channels.
- The technologies used to provide our services.
CONTACT US
CACAO GLAMPING
- Address: Cotundo, Napo, Ecuador
- Phone: +593 99 771 6838
- Email: cacaoglamping@chocolodge.com
- Website: chocolodge.com
For inquiries related to this Privacy Policy, the processing of personal data, or the exercise of corresponding rights, you can communicate with us through the channels indicated above.
